What is the purpose of Strategic Service Management (STSM)?

The purpose of Strategic Service Management (STSM) is centered around maintaining a portfolio of standard services. This involves overseeing the array of services offered by an organization, ensuring they are aligned with customer needs and organizational goals. By managing a standard service portfolio, STSM allows an organization to streamline service offerings, enhance operational efficiency, and ensure consistent quality across various service lines.

This function is crucial for organizations that need to adapt to changing market demands while still providing reliable and high-quality services to their clients. Maintaining such a portfolio implies that STSM not only focuses on the current services but also continuously assesses and adjusts the portfolio to remain competitive and relevant.

While evaluating and selecting suppliers, designing product components, and managing service delivery based on agreements are important aspects of service management, these activities are typically subsets of a broader strategic approach. They support various operational efforts but do not capture the overarching purpose of Strategic Service Management, which is to ensure that the organization effectively maintains and evolves its range of standard services to meet strategic objectives.